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Do I need to pay fees for deposit and withdrawal?
The fee amount is based on the transaction (a more complex transaction means that more computational resources will be consumed), hence a higher fee will be charged. The withdrawal fee deduction logic may vary slightly depending on your app version:3.1 Latest App version (e.g., Android 6.151 / iOS equivalent and above) If your account balance is sufficient, the fee will be deducted from your balance.Published on Jun 1, 2023Updated on Mar 16, 20265,586How do I stay safe from phishing SMS using the name OKX?
This means fraudulent messages can appear right alongside your real OKX alerts—such as those for login activity or withdrawals—making it difficult to tell the difference at first glance.This manipulation of SMS sender ID is what makes these phishing attempts particularly dangerous and effective.How does phishing SMS work?Published on May 9, 2025Updated on Mar 4, 2026322A beginner's guide to identity verification
Can someone else contact customer support on my behalf about my account or identity verification? No. For security and privacy reasons, we can only discuss account-related or identity verification information with the actual account owner. If you’re contacting us on behalf of someone else, please ask the account owner to reach out to customer support directly so we can assist them.Published on Sep 25, 2023Updated on Mar 25, 20266,461What are sanctions?
Having additional information helps us verify your identity compared to someone else with the same or similar personal details, such as the same first and last name or country of origin.What happens with the information? The information provided is kept confidential, reviewed only by designated individuals within the Compliance team who are responsible for customer onboarding.Published on Sep 1, 2024Updated on Nov 17, 20253What's a private key/seed phrase?
Never trust someone who offers you a seed phrase and always be cautious if a stranger shares a seed phrase with you. When using a seed phrase, you need to pay attention to the following points: After creating a wallet in the app, please back up the seed phrase immediately. When backing up a seed phrase, you should use physical media, such as copying on paper. To keep your assets safe, don't screenshot.Published on Aug 24, 2023Updated on Apr 22, 20262,895OKX NFT FAQ
If someone makes a higher offer than the current bid, the precious one will get canceled and can't be restored. On top of that, people need to make a deposit when they make offers on CryptoPunks, and they'll get the money back if their offers get canceled. Lastly, when you have the highest offer on CryptoPunk, you can also buy it directly instead, and your previous bid will get canceled automatically.6. Does OKX NFT Marketplace support ERC-1155? Yes, it does.Published on Jan 5, 2023Updated on Jan 27, 2026547What are Source of Funds (SoF) and Source of Wealth (SoW)?
Source of Wealth (SoW): refers to the origin of an individual's overall financial assets, typically accumulated over time through means such as employment, business ownership, investments, or inheritance. For example, if you have multiple sources of wealth but the largest portion of your personal wealth comes from your salary, you only need to select Employment Income as your source of wealth.Published on Dec 24, 2024Updated on Apr 18, 2026770How do I create/import an OKX wallet?
As mentioned above, this password merely serves as an extra layer of security in case someone gets access to your device. Note: make sure to keep your seed phrase and password safe and never share with others to avoid any losses. Can I test out OKX Wallet as a guest? The best way to explore OKX Wallet is to download it and try it out! However, OKX also offers a guest mode on the home page that you can use on your desktop or mobile browser to explore some of OKX Wallet's features.Published on Aug 24, 2023Updated on Apr 22, 20263,848What's the Verification Ads feature?
User places an order: when someone places an order on a Verification Ad, a pop-up window will list the merchant’s additional verification requirements. Chat and confirm: after placing an order, you'll be redirected to IM chat to receive confirmation from the counterparty. If you change your mind and decide not to proceed with verification, you can still cancel the order — and it won’t affect your completion rate.Published on Jul 26, 2024Updated on Nov 17, 202558What's Leaderboard?
Even as a lead trader – someone who shares their trades publicly and is visible on the leaderboard, you're free to follow top-ranked traders. It’s a great way to observe their strategies, refine your own approach, and draw inspiration from real performance data.2. Is my personal information shared on the leaderboard? No, your personal information remains private. Only trading-related metrics are publicly visible, including: PnL %, PnL, Assets, Win Rate, Drawdown, and open positions.Published on Apr 25, 2025Updated on Jan 2, 20266Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
That means a fake polynomial has a chance of to pass a random sampling inspection. If we do the sampling inspection n times, the chance will decrease to . We implement the extension_factor default as 16 and the sampling inspection default time as 16, so the security level will be 80 bits.Published on May 10, 2023Updated on Sep 8, 2025179What's the difference between a fixed term and a flexible term in Earn?
This means both your earnings and your deposit move out of Earn and back to your account.Published on Aug 10, 2023Updated on Nov 17, 202585Common scam tactics
Exercise the practice of verifying the individual's identity when someone pretends to be a government officer, company officer, job hunter, and others. You can independently search for relevant contact information and directly reach out to them, rather than using the provided phone number or email address. Avoid casually sharing personal information such as Social Security numbers, bank account details, or credit card information.Published on Sep 28, 2023Updated on Feb 6, 20262,652How do I check on updates to my support ticket?
If someone you know is unable to log in to their OKX account, please ask them to contact us directly via OKX Assistant using guest mode from the login page or Support Center.How do I check and respond to the ticket? You can view and reply to your support ticket through the OKX app or OKX website. Please note that the notification email itself can’t be replied to directly — it’s for notification purposes only.Published on Oct 17, 2025Updated on Apr 18, 202648What's the risk and runtime for Smart Picks?
It’s a way to measure the level of risk or exposure in a particular trading strategy.For example: If a strategy fully invests in spot positions, the Delta value is 1, meaning the strategy is directly affected by changes in the asset’s price. A lower Delta (less than 1) means less exposure to market movements, which generally makes the strategy safer or more conservative. A higher Delta (greater than 1) means more exposure to price changes, often through leverage, making the strategy riskier.Published on Sep 26, 2024Updated on Feb 9, 2026268