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Watch out for telephone scams too, where they pretend to be police or government workers, saying you're in trouble and need to give them things to avoid problems. Scammers pretend to be government officers requesting the user deposit more to pay for income tax We've also seen scammers pretend to be customer service agents from well-known platforms, even falsely claiming to partner with OKX to promote their own sites.Published on Sep 28, 2023Updated on Feb 6, 20262,643How do I check the status of my returned withdrawal?
Head to the website and select the chatbot button situated at the bottom end of the page. Continue the conversation within the chatbot system in any language that you prefer. Start the conversation via the chatbot system on the main page of the OKX website You'll be prompted to select the common topic, choose Withdrawal as your topic. Select Withdrawal as the topic for chatbot to react to You'll see a list of frequently encountered withdrawal topics.Published on Oct 30, 2023Updated on Feb 9, 2026288How to claim my RL OKXclusive Pass?
Gifts will be distributed within 14 days after the promotion period activity ends. OKX reserves the right to exclude any participants from this promotion and/or cancel this promotion without notice. OKX reserves the right to interpret the terms and conditions of this promotion as it sees fit, and reserves the right to change or modify these terms and conditions at any time Please see the OKX Terms of Service for more information.Published on Apr 5, 2023Updated on Sep 12, 202538What's a private key/seed phrase?
Therefore, you'll also need to be wary of strangers who offer to share their private key with you, it isn't advisable to use others' private key without taking proper precautions. You can view your private key by backing up the wallet. However, if the wallet is deleted, and the private key is forgotten or lost, it can't be recovered, meaning any assets associated with the private key can't be retrieved.Published on Aug 24, 2023Updated on Apr 16, 20262,884What's Jumpstart and how do I earn from it?
It's your ticket to be among the first to deposit in the next possible big thing in crypto. Jumpstart currently has two types of events for users: Mining and On Sale.What's the difference between Mining and On Sale? Mining: you need to stake your BTC or ETH or other required coins for a period, then you can get the rewards after the campaign ends. Through mining, you can stake tokens to receive Jumpstart tokens at no cost, with the staked tokens remaining locked.Published on Jul 17, 2024Updated on Nov 28, 202538What to do in the event of a trade error
The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can. OKX cannot invalidate any trades done OTC with another user, the only way to solve a trade error is to agree with your counterparty about how to best proceed.Published on Jun 30, 2022Updated on Feb 12, 202696How do I dollar-cost average at OKX with DCA trading bots?
You can tweak the respective fields to change things like how often your entries are triggered and the margins for take-profit targets, as per the martingale strategy. Once you're finished, confirm your order by inputting the amount that you're comfortable trading using the bot.How does OKX's AI strategy adapt to my risk profile and trading preferences? Our unique AI strategy will present you with preset parameters determined by the risk profile you've selected.Published on Oct 6, 2023Updated on Nov 17, 202524How do I use Merchant Coupon Code?
To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?Published on May 19, 2025Updated on Mar 24, 202620What are sanctions?
If there is one thing sanctions have in common, it is that breaches are often serious and accompanied by fines or incarceration. OKX must comply with sanctions regulations in all jurisdictions where we operate or are directly regulated, including the USA, Canada, Europe, Singapore, Japan, and Hong Kong. However, we may apply other sanctions regulations at our discretion.Why is additional information necessary?Published on Sep 1, 2024Updated on Nov 17, 20253How can I get my project listed on OKX?
It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview? Provide a clear and concise overview of your project. Treat it like an elevator pitch explaining your mission. Highlight key milestones, partnerships, and recognitions. This helps demonstrate credibility and progress.Should I provide ecosystem data? Yes.Published on Apr 16, 2026Updated on Apr 16, 2026Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The file must end with the name "_inclusion_proof.json." The JSON string contains your account balance and a snapshot of the Merkle path, then saves the file in a new folder. Open a text editor (e.g., Notebook), then paste and save the JSON string as a file. The file name must end with "_inclusion_proof.json." Save the file in a new folder. The JSON string contains your account balance and a snapshot of the Merkle path.Published on Oct 21, 2024Updated on Feb 11, 202692OKX listing mechanism
Order rules Supported order type: Limit orders only Market orders: Not supported All eligible users may participate in pre-open Orders that meet the pricing requirements will remain in the order book when trading begins.Orders that do not meet the pricing requirements may be cancelled at the end of the pre-open period. After the Pre-open After the pre-open ends: Continuous trading begins shortly after the pre-open ends. Previously placed limit orders stay active in the order book.Published on Apr 27, 2018Updated on Apr 2, 20267,479Learn & Earn Campaign that is only for Turkish users event rules
If all event rewards are distributed before the event ends, the event will end early.Terms & Conditions The promotion starts on 24 October, 2023 (10:00 UTC+3) and ends on 14 November, 2023 (23:59 UTC+3).Published on Oct 24, 2023Updated on Feb 9, 202637Why do I have to trade on OKX Liquid Marketplace?
It allows them to: Improve their derivatives trading workflow with end-to-end automated execution and instant settlement. Maximize their capital efficiency with lower margin requirements and offset risk between spot and derivative positions.What does the OKX Liquid Marketplace offer me?Published on Mar 13, 2024Updated on Oct 30, 202516What's the difference between a fixed term and a flexible term in Earn?
If you end a fixed term early, you'll get your original deposit back, but you won't get any earnings. A flexible term is just that — more flexible. You can redeem your earnings at any time. Just remember, when you redeem these earnings, you end the Earn term. This means both your earnings and your deposit move out of Earn and back to your account.Published on Aug 10, 2023Updated on Nov 17, 202583