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OKX introduces 30-day verification for withdrawal address book
When you choose to verify an address in the withdrawal address book, it will be verified for 30 days by default. Select "Change verification period" to verify the address permanently. This feature will be available in both web and app (version 6.75 and newer). OKX team July 4, 2024Published on 4 July 2024Updated on 17 Nov 2025AnnouncementsHow do I check on updates to my support ticket?
Always return to your ticket to view the complete response and reply.For guest users If you submit a ticket without logging in, you’ll be treated as a guest user. Once your guest ticket is created, you'll receive an email notification. To view your ticket and reply to customer service, please click the unique link provided in the email notification.Published on 17 Oct 2025Updated on 14 Apr 2026FAQ47Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 22 Aug 2023Updated on 4 Mar 2026FAQ414Why do I have to trade on OKX Liquid Marketplace?
Guaranteed, instant off-order book execution: Place trades of any size without impacting the order book. Use 20+ predefined strategies including future spreads, options, straddles, and more. Avoid price slippage risk when executing multiple-leg strategies. Streamlined workflows: Two-click trading eliminates the operational burden across the entire workflow. End-to-end automated execution from order, to price discovery, settlement, and clearing, makes for an efficient experience.Published on 13 Mar 2024Updated on 30 Oct 2025FAQ16Introducing the SUI Token Sale on OKX Jumpstart
Lottery tickets: The number of tickets you can subscribe depends on the average amount of OKB held for the 3 days before the subscription date (April 20-22). This is calculated by taking a daily snapshot of your holdings for these 3 days. For each OKB token held, you can get 4 tickets. Winning tickets contain 100 SUI and for each unsuccessful ticket you purchase, your OKB will be refunded. c.Published on 15 Apr 2023Updated on 2 Dec 2025AnnouncementsHow do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on 26 Aug 2025Updated on 6 Apr 2026FAQ50Update on the SUI token assignment schedule for OKX Jumpstart
Details Subscription period: 23 April 2023 02:00 UTC to 24 April 2023 02:00 UTC Lottery tickets: The number of tickets you can receive depends on the average amount of OKB held for the 3 days before the subscription date (April 20-22). This is calculated by taking a daily snapshot of your holdings for these 3 days. For each OKB token held, you can get up to 4 tickets. Winning tickets contain 100 SUI and for each losing ticket you purchase, your OKB will be refunded.Published on 22 Apr 2023Updated on 17 Nov 2025AnnouncementsWhat Are Event Contracts
Core Features Clear profit and loss. Results are determined based on final facts, with transparent rules. Full margin, no liquidation risk, controlled maximum loss. No leverage, no margin calls. Maximum loss equals the amount paid at purchase; forced liquidation does not occur. Close positions at any time before expiry. During the contract's life, users can sell their shares on the order book at any time to lock in gains or cut losses — no need to hold until expiry.Published on 8 Apr 2026Updated on 13 Apr 2026Product documentationOKX will list Manchester City Fan Token (CITY) for spot trading
Manchester City Football Club is an English football club based in Manchester that competes in the Premier League, the top flight of English football. They have won eight League titles, six FA Cups, eight League Cups, six FA Community Shields and one European Cup Winners Cup. OKX is Man City's Official Cryptocurrency Exchange Partner and the Official Training Kit Partner of Manchester City for the 2022/2023 season.Published on 26 Sept 2022Updated on 17 Nov 2025AnnouncementsOKX lists Kine Protocol's native asset, KINE, for spot trading
Promotion period: March 15 at 7:00 am UTC to March 21 at 7:00 am UTC 【$150,000 KINE Token giveaway】 Promotion 1: Lucky draw giveaway of $150,000 in KINE Token During the promotion period, participants will get one ticket entered into the lucky draw for each KINE worth 2,00USDT they deposit on OKX. New users who sign up for an account on OKX during this promotion and who trade 1,000 USDT or more of KINE will get a one ticket entered into the lucky draw.Published on 15 Mar 2021Updated on 17 Nov 2025AnnouncementsHow do I secure my account after detecting unusual activity?
For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator. Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices.Published on 21 Mar 2025Updated on 12 Feb 2026FAQ33OKX Wallet to Launch Cryptopedia Season 3
A total of 147,000 ACE tokens will be shared equally among the whitelist winners. (1) Addresses holding rare NFTs will share 2,000 whitelist spots, with each rare NFT held providing an additional voting weight of 1 ticket. The maximum voting weight for a single address is 28 tickets. (2) Addresses holding common NFTs will receive 3,000 whitelist spots, with each common NFT held providing an additional voting weight of 1 ticket.Published on 10 July 2023Updated on 17 Nov 2025AnnouncementsHow do I check the status of my returned withdrawal?
One step closer with the withdrawal ID and returned TxID from the receiving platform of the transaction The ticket has been created and OKX customer service will reach out to you within 10 hours.Published on 30 Oct 2023Updated on 9 Feb 2026FAQ288How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026FAQ135What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 15 Oct 2024Updated on 4 Mar 2026FAQ109