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How long does it take to complete my identity verification?
If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on 5 Sept 2023Updated on 6 Apr 20267,026What should I do if I forget to fill in tag/memo?
You can have the deposit/withdrawal details ready and contact our customer support immediately by starting with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot. Note: the deposit/withdrawal details include: cryptocurrency, amount, the correct tag, the incorrect tag you filled in and the hash value of the transaction.Published on 15 Oct 2024Updated on 4 Mar 2026110My mobile phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 27 Jan 2026466My authenticator app isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 11 Aug 2023Updated on 9 Feb 20262,040How do I manage my P2P settings?
If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 17 Mar 20262,530What's KYC: What to expect and why it matters?
Here’s what to expect: Faster processing times through automation and AI-driven verification Stronger security with encrypted storage and facial recognition tools Privacy-centric updates that minimize unnecessary data exposure Broader support for global ID types and regional verification options As regulations evolve, so will KYC—and we’re committed to keeping your experience seamless and secure.Published on 24 June 2025Updated on 6 Apr 202658How do I authorize a new device when I log in?
If none of the previous options work, try our AI chatbot. You can select Contact customer support on the web or Request manual verification on the app to open it. You can also find it in the OKX Support Center on the website or on the app. The chatbot can also connect you to our customer support. If the device has not logged in within 30 days of being recognized as a different device, you will need to log in again, and it will no longer be considered an authorizable device.Published on 31 Aug 2023Updated on 23 Apr 202613,811World Cup VIP Exclusive Gift Set FAQ
For more information, go to okx.com © 2026 OKX. All rights reserved.Published on 19 Dec 2025Updated on 21 Apr 2026316Event Contracts FAQ
Trading Fees Taker fee = K1 × C × (P × (1 − P))² Maker fee = K2 × C × (P × (1 − P))² Settlement Fee Winning side: Use the Taker formula with P = 0.01 to calculate the settlement fee (approximately 0.01%) Losing side: No settlement fee is chargedAPI Integration & AI Agent Integration Supported account modes: Futures mode, Multi-currency mode, and Portfolio mode. Spot mode is not supported. Position mode: API access only supports Isolated margin mode.Published on 16 Apr 2026Updated on 22 Apr 2026X Layer upgrade and OKT/OKB asset handling FAQ
OKTChain will continue operating until January 1, 2026. Before this date, you can deposit OKT to the platform at any time. Deposited OKT will be automatically converted to OKB based on the same average closing price rules.How are other on-chain assets on OKTChain handled? OKTChain will continue operating until January 1, 2026. You should manage and withdraw other on-chain assets before this date.How do I exchange OKT from a cold wallet for OKB?Published on 13 Aug 2025Updated on 29 Jan 202628What is the New User Full Rebate Program?
For more information, please visit www.okx.com © 2026 OKX. Where any discrepancy arises between the translated versions and the English version, the English version shall prevail. Note: In order to comply with local regulations, certain features may not be available in your region. This Program and its rewards are subject to OKX's eligibility criteria and may be modified at any time.Published on 16 Mar 2026Updated on 22 Apr 20261How do I trade perpetual futures on OKX?
Note: on April 10, 2026, OKX launched event contracts to some supported countries/regions on the App, Web and API. Please refer to the page display for the corresponding supported regions. If it is available, it will be displayed normally.How can I trade perpetual futures? Go to the perpetual futures section: visit our homepage and navigate to Trade in the top menu to see available markets. Then, select perpetual futures.Published on 25 Mar 2024Updated on 20 Apr 2026130How can I do spot trading with the Jupyter Notebook?
acctLv == "2": 14 print("Single-currency margin mode") 15 elif acctLv == "3": 16 print("Multi-currency margin mode") 17 elif acctLv == "4": 18 print("Portfolio margin mode")10.Published on 29 Sept 2023Updated on 10 Sept 2025553What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on 16 Aug 2023Updated on 21 Apr 20261,782OneFootball Credits Trade and Earn
For more information, please visit www.okx.com © 2026 OKX. Where any discrepancy arises between the translated versions and the English version, the English version shall prevail.Published on 9 Apr 2026Updated on 9 Apr 20269