All
FAQ
Announcements
Product documents
How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026415How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on 5 Sept 2023Updated on 6 Apr 20267,025How does futures spread trading work on OKX Liquid Marketplace?
That’s why this strategy is called market neutral; the underlying asset’s price direction does not influence its profitability. In other words, futures spread traders can profit when the market trends go up or down, or remain flat over the terms of the traded contracts.Published on 13 Mar 2024Updated on 10 Sept 20256How to fix passkey error 50162 on Android devices
To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Published on 8 Dec 2025Updated on 26 Dec 20251,758Why can’t I see or use my crypto balance?
If the balance still doesn’t appear after expected times, contact OK Assistant and provide your order ID / TxID.My deposit hasn’t arrived yet Why does this happen: Deposits from external wallets need blockchain confirmations. Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer.Published on 14 Oct 2025Updated on 15 Jan 20266How do I enable allowlist? (app)
How does this impact my existing verified addresses? All existing verified addresses in our withdrawal address book will be placed on a 30-day verification period now. Please review these addresses and if you wish to verify them permanently, try one of the following two methods: Wait until the 30-day verification expires and verify the addresses again permanently. Delete the addresses and add them again as permanently verified addresses. How does this impact my existing verified addresses?Published on 14 Aug 2023Updated on 31 Mar 20261,905Why did my identity verification fail?
The uploaded document does not contain a photo of your face, or the face photo is unclear. The uploaded passport does not contain your signature. Certain countries require a new passport for entry; old or expired passports are not accepted. Invalid Document Expiry Date Invalid Document Photo Issue Description: The uploaded file is blurry, cropped, or obscures your identity information. You uploaded irrelevant ID documents or proof of address.Published on 5 Sept 2023Updated on 10 Apr 202611,531How do I use the custom interval feature?
Go to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature helpPublished on 5 Mar 2025Updated on 10 Sept 20255How do I request an increase in AUD deposit and withdrawal limits?
For example, your industry or occupation, source of funds, expected deposit amount and the reason that you're requesting an increase in your cash limits.How long does it take to process my limit increase request? Our team will review your submitted documentation and respond within 1 business day. We strive to process requests as quickly as possible to ensure a smooth user experience.Will I always receive the limit increase I request?Published on 15 Dec 2023Updated on 17 Nov 202510How do I enable allowlist? (web)
For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024.How does this impact my existing verified addresses? All existing verified addresses in our withdrawal address book will be placed on a 30-day verification period now.Published on 14 Aug 2023Updated on 12 Feb 2026417How do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Published on 11 Aug 2023Updated on 26 Jan 20265,366Why do I have to trade on OKX Liquid Marketplace?
Creation of synthetic currency pairs by going long one name and short another. For example, BTC/USDT vs AVAX/USDT booked atomically create a synthetic BTC/AVAX pair. Nitro Spreads: Easily make a spread trade with one-click via Nitro Spreads, as all orders are guaranteed to fill in matching quantities for each leg or none at all, thus having zero leg risk and minimized price slippage.Published on 13 Mar 2024Updated on 30 Oct 202516I haven't received the verification code
You can also go to the P2P marketplace to browse and select a suitable Merchant ad to complete your trade.Published on 16 Aug 2023Updated on 10 Apr 202632,753OKX Australia - Refer a Friend Program
The Requirements for the RAF Program are as follows: Access your invitation link or code by logging in to your OKX account and going to "More" > "Referral" on www.okx.com, or the Referral Page on the OKX app. Share your invitation link or code with a friend who does not have an OKX account.Published on 30 Jan 2025Updated on 17 Nov 202523Address type upgrade FAQ
No, if the upgraded address is verified beforehand, you'll not need to go through two-factor authentication (2FA) for withdrawals. However, you can choose to delete it and save it again as an unverified address if you prefer.Published on 26 Aug 2025Updated on 30 Dec 2025858