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How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on 18 Mar 2026Updated on 6 Apr 20264How do I reverse my trading position with one tap?
The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters. Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision.Published on 5 July 2025Updated on 6 Apr 20269How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on 9 May 2025Updated on 4 Mar 2026322Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on 26 Aug 2025Updated on 30 Dec 2025858World Cup VIP Exclusive Gift Set FAQ
Tracking details will be available on the page once your order has shipped.Can my shipment be expedited? This campaign uses batch shipping, so timelines may vary by region. Individual expediting is not available, orders are fulfilled in sequence after registration is complete.Will there be similar campaigns in the future? OKX runs campaigns like this from time to time. Keep an eye on official announcements for the latest updates.Can I claim more than one set of merchandise? No.Published on 19 Dec 2025Updated on 13 Apr 2026313Self-Managed Super Fund (SMSF) FAQ
During onboarding, we'll ask for details about your SMSF's name, trustee structure, and documentation. Once approved, any wallets and transactions under that account are recorded in the name of the SMSF entity you've provided. To ensure your setup complies with superannuation law, we recommend speaking with an SMSF adviser or auditor.3. Is crypto staking, yield farming, or DeFi allowed for my SMSF?Published on 2 July 2025Updated on 3 Dec 2025How do I verify an individual account?
Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.5. Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification?Published on 25 Sept 2023Updated on 6 Apr 202631,081Why did my identity verification fail?
Required Document–Related Issues ID Already Verified / Duplicate Identity Verification According to platform rules, one set of identity information can only be used to verify and register one account and cannot be used repeatedly. You may contact our customer support team and provide your ID number for further verification and handling. For more details, please refer to: How can I transfer my account if my ID card is occupied?Published on 5 Sept 2023Updated on 13 Apr 202611,532A beginner's guide to identity verification
How can I change my name/identity verification information? Due to security reasons, changes to identity verification information cannot be made directly through the app or website. Please contact customer support for assistance with your request. Note: Only one ID can be registered for one account. Please contact customer support with your ID number if you are unsure about which account is connected to your ID. Once you register your ID with your account, you're responsible for remembering it.Published on 25 Sept 2023Updated on 25 Mar 20266,459How do I check the status of my returned withdrawal?
One step closer with the withdrawal ID and returned TxID from the receiving platform of the transaction The ticket has been created and OKX customer service will reach out to you within 10 hours.Published on 30 Oct 2023Updated on 9 Feb 2026285Unseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on 19 Apr 2024Updated on 8 Sept 202523Unseen City Shirts - Blue Moon - NFT FAQ
Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed?Published on 25 Apr 2024Updated on 4 Dec 20252OKX P2P dispute handling rules
Seller's refusal to release the crypto: OKX customer support will manually release the order after 12 hours if the buyer has paid the correct amount from their account (matching the verified name on their OKX account), but the seller declines from releasing the cryptocurrency, attempting to renegotiate at a higher price except for abnormally low prices (-10% market price).Published on 28 Aug 2023Updated on 11 Mar 20261,115How can I protect myself from scammers?
What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on 21 Aug 2023Updated on 3 Mar 202612,101Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...Published on 13 May 2024Updated on 3 Apr 2026347