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Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on 16 Mar 2026Updated on 6 Apr 20266How do I set up indicators on the chart?
Follow this step-by-step guide to enhance your charting experience.How can I create the indicators? Navigate to the Trade option on the main menu and select Spot or Futures based on your preference Once the chart is loaded, locate the Indicators option in the main toolbar and select it to open the list of available indicators Note: each chart type has a different set of indicators.Published on 30 Nov 2024Updated on 10 Sept 202514How do I safeguard my Web3 wallet from fraudsters?
Review of fraudulent tactics: Step 1: Fraudsters utilize enticement methods to prompt users to click on third-party links, redirect from the recharge entry to the wallet, and use malicious code to fill in the contract address for the token. Step 2: During the transfer operation, there will be warnings about the effect and risk of altering permissions. If the user proceeds, it leads to malicious alteration of permissions.Published on 13 Dec 2023Updated on 27 Jan 2026995What's KYC: What to expect and why it matters?
It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on 24 June 2025Updated on 6 Apr 202655X Layer upgrade and OKT/OKB asset handling FAQ
After the burn, all OKB transferred to the black hole address will be automatically burned, manual OKB burns will stop, and the total supply of OKB will be fixed at 21 million.Will OKT deposits now also be exchanged at the same average closing price? Yes. OKTChain will continue operating until January 1, 2026. Before this date, you can deposit OKT to the platform at any time.Published on 13 Aug 2025Updated on 29 Jan 202627Crypto available for withdrawal FAQ
Follow these steps to get there: Step 1: navigate to the withdrawal page of your chosen crypto Step 2: select See details found under the withdrawal amount input Step 3: on the Unavailable for withdrawal page, select Learn more about caculationsI want my funds immediately. How does this relate to my crypto available for withdrawal? Funds unavailable for withdrawal may still be available for bank account withdrawal.Published on 25 Jan 2024Updated on 11 Feb 20263,688What's Options trading?
Mark Price Determined by OKX using the Black model on a real-time basis. Implied volatility is derived from market data, along with the volatility cap and floor. Creation Time Options with new expiration date are created at 8:30 UTC. Expiry Time 08:00 (UTC) on the expiration date Settlement Price Time-weighted average price of the index price during the last one hour before expiration. (The snapshot of the index price is taken at 200ms interval) Please refer to option settlement price history.Published on 19 Nov 2024Updated on 2 Apr 202611Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Issue Description: The system detects any of the following: screenshots, scanned or printed copies instead of original documents; black-and-white photos; missing pages; poor-quality or damaged files; expired documents; or documents in an unsupported language.Published on 5 Sept 2023Updated on 14 Apr 202611,534How do I download my account statements?
To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days. For access to transactions more than 90 days, proceed to step 4.Published on 6 Nov 2024Updated on 1 Apr 202679What's OKX Security Assistant?
OKX Security Assistant performs in-depth detection of your device environment and identifies risk types that are closely related to asset security, such as: Remote control or trojan-related behavior Malicious processes running in the background When a risk item is detected, a pop-up alert will appear. If the risk persists, the alert may reappear periodically until you take action or choose to ignore it.How do I use OKX Security Assistant?Published on 15 Jan 2026Updated on 13 Feb 202617How to fix passkey error 50162 on Android devices
Once this is done, proceed to the next step: deleting the damaged passkey in your Google Password Manager.How do I delete the damaged passkey in my Google Password Manager? Note: Delete the same passkey in Google Password Manager is a very important step. If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app.Published on 8 Dec 2025Updated on 26 Dec 20251,830What's the Spot DCA (Martingale) bot and how do I use it?
Price steps multiplier: adjusts the price gap between each safety order. This setting incrementally increases or decreases the gap between safety orders as the price changes. For example, with a 1% initial price step and a multiplier of 2, the safety orders will be placed at 1%, 3%, 7%, and so on (doubling the gap after each order). Stop loss (SL): another optional setting to limit losses.Published on 12 Feb 2025Updated on 17 Nov 20252How do I become part of the OKX P2P Merchant Program?
Apply for verification Once you have completed the four preparation steps, you can start applying to become a Maker. The process is as follows:App Open the App Home, tap [C2C Buy Crypto] — [My] — [Apply to Become a P2P Merchant Program] — [Apply Now], and complete the steps as required.Web Open the official website Home, click on [Buy Crypto] — [peer-to-peer Buy Crypto]; on the new page, click [More] — [Apply to Become a P2P Merchant Program] — [Apply Now].Published on 25 Nov 2022Updated on 29 Jan 2026719How can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.Published on 11 Feb 2026Updated on 10 Apr 20266How to transfer crypto from Coinbase to OKX?
In this article, we'll take you step by step to the process of transferring funds from Coinbase to OKX. Why would you transfer your crypto to OKX? If you're looking for a new crypto exchange, here are a few things to consider about OKX: Low trading fees in the Netherlands & Belgium: OKX's maker fee starts at 0.08%, making it the most competitive offer in the Netherlands. We also offer free iDeal, Bancontact and SEPA bank transfers.Published on 19 June 2025Updated on 26 June 20256