All
FAQ
Announcements
Product documents
How do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Published on Aug 11, 2023Updated on Jan 26, 20265,369How do I modify my collection's information on the EVM network?
You can modify the information of your collection in the EVM network as follows: Go to Wallet and connect your OKX wallet, then go to Dashboard > NFTs. Select More and follow by Created to view your collection. Alternatively, you can go to Marketplace > NFT > NFT studio and select My creation.Published on Jun 7, 2024Updated on Oct 23, 202538Why is my account restricted and what should I do?
If there are unfilled orders or take-profit / stop-loss orders in your account, we also recommend monitoring them regularly and managing or canceling them according to your preferences.Close Positions Individually On the App Go to Trade page > Positions & Assets > select Close Position and set the price. Go to Positions & Assets to choose the position you wish to close Select Close to close the position On the Web Go to Trade page > Current Positions > select Close Position and set the price.Published on Feb 27, 2026Updated on Apr 12, 2026216How to fix passkey error 50162 on Android devices
To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Published on Dec 8, 2025Updated on Dec 26, 20251,868How do I join a video call with customer support?
On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready. Note: If you have previously scheduled a video call session, you may follow the steps below to join.Published on Aug 26, 2025Updated on Apr 6, 202650How do I change my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on Sep 6, 2023Updated on Feb 9, 20264,083How do I import a wallet from Trust Wallet to OKX Web3 wallet?
Open your Trust Wallet app, go to Settings Select Settings on Trustwallet homepage Select Wallets and select the wallet you'd like to import to OKX Web3 wallet Select More and go to Manual to get your secret phrase Select More to get your secret phraseHow do I import the secret phrase I got from Trust Wallet to OKX Web3 wallet?Published on Nov 29, 2023Updated on Sep 12, 202592How do I freeze my account? (App)
You may contact our customer service for assistance if any difficulties are encountered.Self-service tool For quick access, click the button below:Getting Started Open your OKX app and go to Main Menu in the top left corner.Published on Aug 22, 2023Updated on Mar 25, 2026365How do I get started with On-chain Earn?
Enter the amount you'd like to allocate Read through the Allocation preview and select the checkbox to agree with the Terms & Services View your allocation preview Select Allocate to complete the orderOn the web Log in to your account at app.okx.com and go to Grow > Earn > On-chain Earn Go to Grow on the website Select the crypto you want and Subscribe to start earning Insert your amount and Continue.Published on Jul 14, 2025Updated on Nov 19, 20256What's OKX Drops?
On the app Go to Web 3 > Explore > NFT > Drops Check the FAQ section under How to be an Issuer, then select Submit your Drop to submit your project details Showcase your project by submitting an applicationOn the web Go to https://web3.okx.com/drops Select Be an issuer and submit your project details Join the force and share your project with us on DropsFAQIf I’ve completed the tasks, am I guaranteed to receive an allowlist spot? Not necessarily.Published on Aug 30, 2023Updated on Mar 11, 202676How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app.Published on Sep 11, 2024Updated on Sep 12, 202528How do I change my phone number?
Self-service tool For quick access, click the button below:I can log in to my accountOn the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Phone under the Authentication methods section Select Change phone number and enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup.Published on Sep 7, 2023Updated on Apr 15, 202614,453How do I secure my account after detecting unusual activity?
Choose the withdrawal currency Open the Address Book Find any Verified Address not added by you > Select Delete > Confirm twiceOn the app Log in > Go to Assets > Select Withdraw Choose the withdrawal currency > Select network Select the Address Book > For any Verified Address not added by you, swipe left to deletePasskey To review or manage your Passkeys: Open the OKX App > Select Menu Go to Profile and Settings > Select Security > Enter the Security Center Select Security on the user center pagePublished on Mar 21, 2025Updated on Feb 12, 202633How do I create NFTs?
However, you can transfer it to another address.On the Web Go to https://web3.okx.com/ Go to More > Marketplace > Profile > My NFTs Select the NFT you want to transfer Select Transfer and enter the recipient's addressOn the App Go to NFT > My NFTs Select the NFT you want to transfer Select Transfer and enter the recipient's addressPublished on Jun 8, 2023Updated on Mar 4, 20261,408How do I verify OKX's ownership and balance of the wallet address?
Go to the BTC browser and search for the block hash of the next height after the snapshot height. Copy the block hash and enter it in the hash value part of the following command Run .Published on Sep 26, 2023Updated on Jan 26, 2026996