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How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on Oct 13, 2023Updated on Feb 12, 2026141How do I fix errors when submitting my institutional verification?
If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again.Published on Oct 10, 2024Updated on Oct 8, 202560How to add personalized messages for custom price alerts?
This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on Feb 6, 2025Updated on Sep 10, 20253How do I avoid liquidation with trading tools and features?
It's important to understand the terms and conditions of our liquidation process to be fully prepared. Visit here to learn more about trading and risk management.Published on Aug 2, 2024Updated on Nov 17, 202516OKX x McLaren: Digital Collectibles FAQs
Las Vegas will have the same drop timings as all other drops despite having a different racing schedule. If you do not claim a digital collectible in this window, you can purchase it on our secondary marketplace instead.What are the benefits of claiming Race Rewind digital collectibles? The Race Rewind collection offers 24 digital collectibles, one for each Formula 1® race in 2024. Collectibles come in three types: Classic, Rare, and Ultra-Rare.Published on Jun 5, 2024Updated on Sep 8, 20256How do I review my trading history?
Simplify record keeping and tax reporting: keeping an accurate log of past trades helps during tax season or when preparing reports. Export functions on the web make this even easier. Identify technical or behavioral patterns: you might notice recurring behaviors, such as consistently entering too early or selling during minor pullbacks. History logs help you recognize and correct these tendencies.Published on Jun 22, 2025Updated on Apr 6, 202623How do I connect my Keystone Hardware Wallet to OKX Wallet?
Supported Chains (Compatible with Keystone): App: EVM, ETC, Bitcoin, Litecoin (LTC), Bitcoin Cash (BCH), Dash (DASH) Browser extension: EVM, Bitcoin Features: Send, Receive, Swap, and so on.Getting Started To get started, you may prepare the following: Keystone hardware wallet Get ready with your Keystone 3 or Keystone 3 Pro hardware wallet. OKX app Open the OKX official website, and download the OKX app. You can also search OKX on the App Store or Google Play.Published on Nov 8, 2023Updated on Mar 2, 202612,751How can I get my project listed on OKX?
This guide shares important dos and don’ts to help you prepare for the listing review process. It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview? Provide a clear and concise overview of your project. Treat it like an elevator pitch explaining your mission. Highlight key milestones, partnerships, and recognitions.Published on Apr 16, 2026Updated on Apr 22, 2026How do I fund my OKX Wallet for McLaren Race Rewind?
Learn more on how you can fund your wallet to buy on the secondary market if you have missed the claim.Getting StartedBuy crypto Risk Warning for United Kingdom users: Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 minutes to learn more. Various payment methods are available for purchasing crypto for users in regions supported by our Exchange section. Learn more here.Published on Oct 4, 2024Updated on Sep 12, 202533How do I create a DEX trading wallet?
Passkey is used as the core authentication tool for signing transactions, managing your wallet, and recovering your account.What do I need to prepare before creating a Passkey wallet for DEX trading wallet?Published on Jan 29, 2026Updated on Jan 29, 20261How do I deposit OKT Chain assets from Web3 Wallet to Exchange?
Next, prepare a deposit address from a supported exchange: Using OKX as an example: Go to the OKX homepage and select On-chain Deposit Search for the crypto that you want to deposit Select your preferred asset Select the OKT Chain network OKT Chain should be selected as the network Copy the deposit address Obtain the deposit address Return to the withdrawal tool, select the token, paste the exchange deposit address into the input field on the right, then select Send Assets to complete the transferPublished on Jan 16, 2026Updated on Feb 6, 20269How do I check the status of my returned withdrawal?
Customer service will reach out to you once they have the full details Note: to help speed up the investigation, please prepare one full video recording that covers the following: Conversation with the external platform’s customer support The conversation must state the reason for the returned withdrawal.Published on Oct 30, 2023Updated on Feb 9, 2026288How do I join a video call with customer support?
This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession.Published on Aug 26, 2025Updated on Apr 23, 202651Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on Mar 16, 2026Updated on Apr 6, 20267What do I need to do when I change my country of residence?
To guide you through each step, we've prepared detailed reference guides. If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?Published on Apr 10, 2025Updated on Mar 16, 2026592