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What's a futures trading bot and how do you automate trades with it?
want to trade Several futures contracts are available for you to explore Take a good look at the list and select your tokenHow do I strategize futures grid AI strategy?Published on Dec 26, 2023Updated on Oct 29, 202535How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
How do I know whether I'm required to complete the anti-money laundering (AML) program questionnaire? If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process.Published on Dec 12, 2024Updated on Oct 15, 202578What should X-Perps users in the EEA know about tax and reporting?
Do I need to report funding payments separately? This depends on your jurisdiction. In some countries, funding payments may be treated differently from trading gains or losses. Keep separate records of funding payments received and paid so you can report them accurately if required.4. Where can I download my X-Perps transaction history? You can export your transaction history from the OKX app or web. Look for the trade history or activity in your account. Need help with an OKX product?Published on Apr 15, 2026Updated on Apr 15, 2026Know Your Business (KYB) FAQ
What's KYB? KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.Published on Jan 29, 2025Updated on Sep 27, 202530What should I do if I deposit to the wrong address?
Recommended actions: App: You can refer to this article and follow the instructions to handle the issue: What should I do if I accidentally deposit crypto that OKX doesn't support? Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited?Published on Oct 15, 2024Updated on Feb 12, 2026233What's OKX Convert?
Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert? Please refer to this article to learn how to use the Convert function: Convert FAQ4. Which crypto can I convert on OKX? With Convert, you can exchange most of the cryptos listed on our platform.Published on Apr 1, 2026Updated on Apr 3, 2026What's OKX Convert?
Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert? Please refer to this article to learn how to use the Convert function: Convert FAQ4. Which crypto can I convert on OKX? With Convert, you can exchange most of the cryptos listed on our platform.Published on Sep 27, 2023Updated on Apr 1, 20262,162What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 4, 2026109What's liquidation and how do I reduce the risk?
Liquidation risk can increase due to: adverse price movement insufficient margin high position size relative to account balance funding payments and fees reducing available margin over time volatility spikesHow do I reduce liquidation risk? There's no way to eliminate risk completely, but you can reduce it by managing exposure more carefully.Published on Apr 15, 2026Updated on Apr 15, 2026What's funding rate and how do I use it?
Depending on the funding rate and your position: when the funding rate is positive, long positions typically pay short positions when the funding rate is negative, short positions typically pay long positions This mechanism helps keep the X-Perps price anchored to the underlying spot market over time.When will the funding be paid on OKX, and how do I view it? On our platform, X-Perps funding is settled every 8 hours.Published on Apr 15, 2026Updated on Apr 15, 2026What should I do if facial recognition fails?
You can try restarting your phone and then retrying the facial recognition process. Important notes before updating or reinstalling: If you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key. If you have created a keyless wallet, before updating or uninstalling the app, kindly ensure that: You can log in to the Exchange account linked to the keyless wallet. You remember the password for your cloud backup.Published on Oct 11, 2024Updated on Apr 15, 2026449What's Satoshi test and how do I complete it?
How do I verify my address with the Satoshi test?Entering the Satoshi test flow During your withdrawal process, you may be prompted to specify the destination of your funds. If you select Private wallet, you’ll need to complete a Satoshi test as part of the verification process. Two options are available for the first step of withdrawal verification; select the appropriate one for you Select Next to begin the Satoshi test verification flow.Published on May 28, 2024Updated on Feb 17, 202661What should I do during or after a scam?
This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered.What else do I need to do to trade safely? Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone.Published on Mar 11, 2024Updated on Mar 4, 2026736What's demo trading and how do I use it?
You may also switch to other instruments by selecting the Trade button again Choose the order type, place your entry price in USDC (if applicable) and the amount of BTC / total USDC value you want to buy, and select Buy BTCHow do I reset the assets on demo trading? To reset the assets on demo trade to initial amount, you'll need to close all the positions and pending orders (if any). Then, go to Assets, and select Reset.FAQWhy is risk-free trading important for beginner traders?Published on Dec 12, 2023Updated on Apr 15, 2026986Why is my account restricted and what should I do?
While an account is restricted, you may be unable to login to your account, withdraw, trade, or deposit funds. Available actions during an account restriction may differ in each case.What should I do if my account is restricted? If your account has been restricted, you don't need to take any action. Our team will notify you with next steps/instructions if additional information is needed. We remain committed to prioritizing security and compliance.Published on Feb 27, 2026Updated on Apr 12, 2026212