All
FAQ
Announcements
Product documents
What's auto-deleveraging (ADL) and when can it happen to me?
It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me? ADL may occur in situations such as: extreme volatility rapid price gaps stressed liquidity conditions liquidations that cannot be fully absorbed through normal processesWhat does this mean for me as a trader? If ADL is triggered, some positions may be reduced or closed according to platform risk rules and priority methodology.Published on Apr 9, 2026Updated on Apr 15, 2026What's OKX Card?
With OKX Pay, you can: Save, spend, and send money globally Earn interest in your account balance Pay directly using your OKX Card from your available funds Everything is managed in one app—simple, transparent, and convenient.How can the OKX Card help me save on international travel?Published on Mar 24, 2026Updated on Apr 16, 202631What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Apr 6, 202656How do I start trading cryptocurrency on OKX with Smart Trading?
Learn more about Signal trading here.How do I decide which Smart Trading product is best for me? Whether you're a crypto newbie dipping your toes into the market for the first time or a seasoned trader looking to optimize your strategies, Smart Trading has something for everyone.Published on Apr 7, 2024Updated on Oct 15, 202572Affiliate FAQ
Kindly refer to: https://www.okx.com/docs-v5/en/#affiliate-rest-apiPublished on Dec 4, 2024Updated on Apr 6, 2026723Spot grid bot FAQ
Any profits not associated with the order groups will be reflected under Unpaired PnL, so rest assured, none of your PnL is withheld.5. Why are there many PnL metrics displayed on my Spot Grid bot, and which PnL is the true bot PnL? Total PnL is the key metric for tracking your bot's overall performance. It reflects the change in your bot’s equity over time, factoring in all gains and losses.Published on Aug 28, 2025Updated on Jan 22, 202619How do I manually set up spot grid trading bots?
You can configure your grid parameters manually for full control or let the AI strategy handle it for you using backtested data and historical price movements. The latest version now supports up to 500 grids—an upgrade from the previous 300—powered by a dynamic order-hanging mechanism, smarter front-end prompts, and clearer visual guidance, all while maintaining a clean and intuitive interface.Published on Sep 4, 2025Updated on Feb 24, 2026Why is my deposit not credited even when all information is correct?
Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on Feb 12, 20261,864Travel Rule FAQ (EEA region)
Starting 30 December 2024, we’ll need to collect additional information for certain crypto transactions for customers in the European Economic Area (EEA) region.How does the Travel Rule affect me? The Travel Rule applies to all crypto deposits and withdrawals. Select Submit to continue Travel Rule verification When you make a withdrawal or receive a deposit, you’ll need to specify whether the transfer involves a private wallet or a crypto exchange account.Published on Dec 17, 2024Updated on Mar 30, 2026629What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
The REST API domain will be updated to eea.okx.com, and the WebSocket domain will be updated to wseea.okx.com.Published on Jul 2, 2025Updated on Nov 17, 2025169What order types are supported in X-Perps?
TP/SL lets you set predefined conditions for closing or reducing a position. Use when: planning exits in advance reducing emotional decision-making during volatility managing risk with tighter exit controlsWhat is a trailing stop in X-Perps? A trailing stop is a dynamic stop mechanism that moves with the market by a defined offset. It helps lock in gains while allowing room for price movement.Published on Apr 9, 2026Updated on Apr 15, 2026How do I use the custom formula feature?
Formula from the list of options Select Custom Formula from the Advanced option Enter your formula using mathematical operators For instance, you would like to compare SOL’s performance to BTC using SOL/BTC, or evaluate the stronger pair by calculating SOL/BTC – ETH/BTC You can create a formula using up to 10 pairs with +, -, /, and * operations Once a formula is created, the chart dynamically updates with candles that reflect the calculated values in real timeHow does the custom formula feature help mePublished on Mar 5, 2025Updated on Sep 10, 20254What are the margin modes in X-Perps: selected margin and isolated margin?
With isolated margin, the margin assigned to a position is separated from the rest of your account balance. In practice, this means: risk is limited to the margin allocated to that position (subject to fees and platform mechanics). losses on one position are less likely to affect unrelated balances. liquidation can happen sooner if the isolated margin is insufficient. margin needs to be managed for each position.What's selected margin?Published on Apr 15, 2026Updated on Apr 15, 2026How do I use the custom interval feature?
to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature help mePublished on Mar 5, 2025Updated on Sep 10, 20255How do I add my emergency contact?
Fill in all the requested details of your emergency contact Toggle on Let OKX notify this contact option if you’d like us to send them a heads-up that they’ve been listed as your emergency contact. Switch on the notification feature Ensure that the details provided are spot on Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we'll contact them.Published on Jul 24, 2025Updated on Feb 12, 2026265