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How do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Published on 11 Aug 2023Updated on 26 Jan 20265,368How do I modify my collection's information on the EVM network?
You can modify the information of your collection in the EVM network as follows: Go to Wallet and connect your OKX wallet, then go to Dashboard > NFTs. Select More and follow by Created to view your collection. Alternatively, you can go to Marketplace > NFT > NFT studio and select My creation.Published on 7 Jun 2024Updated on 23 Oct 202538Why is my account restricted and what should I do?
If there are unfilled orders or take-profit / stop-loss orders in your account, we also recommend monitoring them regularly and managing or canceling them according to your preferences.Close Positions Individually On the App Go to Trade page > Positions & Assets > select Close Position and set the price. Go to Positions & Assets to choose the position you wish to close Select Close to close the position On the Web Go to Trade page > Current Positions > select Close Position and set the price.Published on 27 Feb 2026Updated on 12 Apr 2026214How to fix passkey error 50162 on Android devices
To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Published on 8 Dec 2025Updated on 26 Dec 20251,866How do I transfer/deposit crypto with my sub-accounts?
After switching to your standard sub-account, you can go to Assets > My Assets > Overview > Deposit on the web to obtain your sub-account's deposit information. Alternatively, you can select Profile > Deposit to view your sub-account's deposit information. Open the deposit page in your standard sub-account on the web If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit.Published on 22 Aug 2023Updated on 4 Apr 20267,485How do I buy and sell crypto with a third party?
On the App Open your OKX App, then select Trade (double tap) > Buy and sell Double tap Trade to view trading options Go to Buy or Sell, then select the fiat currency and cryptocurrency you wish to transact.Published on 5 Sept 2023Updated on 6 Apr 2026674How do I join a video call with customer support?
On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready. Note: If you have previously scheduled a video call session, you may follow the steps below to join.Published on 26 Aug 2025Updated on 6 Apr 202650What is sub-account?
Login to your main account at okx.com and go to Sub-accounts Toggle on the Switchable option to switch between your sub-accounts and main account Toggle on the switchable option on the sub-account that you want log in Select Switch on the sub-account that you would like to log in to. Alternatively, you can go to Profile > Switch account, and select the sub-account you want to log in.Published on 22 Aug 2023Updated on 4 Mar 20261,835How do I change my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on 6 Sept 2023Updated on 9 Feb 20264,083How do I use the block function in P2P trading?
On the App: Open the OKX App and go to P2P trading > Orders Select the relevant order on the order page Tap the user's or merchant's name > Select Follow On the Web: Go to Buy crypto > P2P trading > My orders Select the relevant order on the order page Tap the Follow buttonPublished on 11 Aug 2023Updated on 15 Apr 2026250How do I import a wallet from Trust Wallet to OKX Web3 wallet?
Open your Trust Wallet app, go to Settings Select Settings on Trustwallet homepage Select Wallets and select the wallet you'd like to import to OKX Web3 wallet Select More and go to Manual to get your secret phrase Select More to get your secret phraseHow do I import the secret phrase I got from Trust Wallet to OKX Web3 wallet?Published on 29 Nov 2023Updated on 12 Sept 202592How do I freeze my account? (App)
You may contact our customer service for assistance if any difficulties are encountered.Self-service tool For quick access, click the button below:Getting Started Open your OKX app and go to Main Menu in the top left corner.Published on 22 Aug 2023Updated on 25 Mar 2026365What's OKX Drops?
On the app Go to Web 3 > Explore > NFT > Drops Check the FAQ section under How to be an Issuer, then select Submit your Drop to submit your project details Showcase your project by submitting an applicationOn the web Go to https://web3.okx.com/drops Select Be an issuer and submit your project details Join the force and share your project with us on DropsFAQIf I’ve completed the tasks, am I guaranteed to receive an allowlist spot? Not necessarily.Published on 30 Aug 2023Updated on 11 Mar 202676How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app.Published on 11 Sept 2024Updated on 12 Sept 202528How do I change my phone number?
Self-service tool For quick access, click the button below:I can log in to my accountOn the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Phone under the Authentication methods section Select Change phone number and enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup.Published on 7 Sept 2023Updated on 15 Apr 202614,452