If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?

flow) IM Card allowing them to place a reorder The view from the buyer's side Seller Image proof submitted by buyer IM Card informing seller of buyer intention to recreate order The view on the seller's side If you want to know how you can download a P2P order receipt, visit here.

If you've made the payment but the order is canceled after the order expires, you can do the following: Reach out to the seller via IM chat to provide proof of payment and arrange for a refund; or Check if the seller is still advertising Sell ad with the same amount, then raise a new same-value order to the seller. Do provide the seller with your payment proof of the previous order and explain the situation to them and ask for a refund; or Raise a dispute.What should I do if my order fails?

You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.IM If you want to verify whether an IM account belongs to official OKX customer support, please check whether there is a green “Official” badge next to the nickname. If the green badge is present, it is an official customer service account. If not, please stay alert and beware of potential scams.

To respond to our support team, you’ll need to open the ticket details using the unique link provided in the email. Note: If your ticket has been closed, you'll no longer be able to reply to it.

You can also reach out to the project's support team if you need further assistance.

Introduction Reward Rally is a time limited referral program that lets you invite multiple friends to form a team Instead of the usual one-to-one referral program, Reward Rally requires you to form a team, encourage your invitees to complete simple tasks, and fill your progress bar. Once your team reaches 100%, you'll unlock your reward. Rewards can include crypto, trading bonus, or rebate cards, depending on your region.

Our team may find subsequent issues when verifying your transaction and the submitted information. This requires additional clarification, so we need you to submit more materials.6. How will I be notified once the restrictions have been removed? Our team will reach out to you via email and the OKX App. You can check the update in the OKX app by going to P2P Trading > Profile > Account Restriction Dispute.7. Why can I only reach out via email?

For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.

In order to provide more trading information, following the end of the call auction, OKX will display the project team's opening price at the commencement of continuous trading as the initial price of the trading chart. The project team's opening price is provided by the token project team usually based on the valuation of the project.

If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.

At the same time, OKX Wallet leverages its extensive marketing and promotional resources to help project teams attract more user traffic. For detailed information on Web3 Gaming partnership models, please refer to the content below.OKX Web3 Gaming Overview We've developed partnership frameworks with over 20 game ecosystems like Polygon, BNB, Solana, Avalanche, Arbitrum One, and more.

According to the OKT Chain operations team, OKT Chain is expected to cease operations soon. Once this happens, assets on the chain will no longer be tradable. To avoid any potential loss, we strongly recommend depositing your assets as soon as possible to a centralized exchange that supports OKT Chain.How do I make a withdrawal?Where can I withdraw my assets?

However, we are actively working with these teams to accelerate their support for the AA Smart Account. We believe that as the AA Smart Account continues to evolve and gain popularity, this list will gradually decrease.

Our customer support team strives to handle all your disputes with care, but we'll need some processing time to review your case. The resolution of the case depends on the response of both buyer and seller. Also, the more relevant information you provide, the faster we can handle your case. Please allow up to 24 hours for the team to respond to your case.How can I raise a dispute in P2P Trading?On the app Head over to the canceled order page and select the Need help?