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How do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Published on 11 Aug 2023Updated on 26 Jan 20265,368How to fix passkey error 50162 on Android devices
To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Published on 8 Dec 2025Updated on 26 Dec 20251,862How do I transfer/deposit crypto with my sub-accounts?
After switching to your standard sub-account, you can go to Assets > My Assets > Overview > Deposit on the web to obtain your sub-account's deposit information. Alternatively, you can select Profile > Deposit to view your sub-account's deposit information. Open the deposit page in your standard sub-account on the web If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit.Published on 22 Aug 2023Updated on 4 Apr 20267,483How do I buy and sell crypto with a third party?
On the App Open your OKX App, then select Trade (double tap) > Buy and sell Double tap Trade to view trading options Go to Buy or Sell, then select the fiat currency and cryptocurrency you wish to transact.Published on 5 Sept 2023Updated on 6 Apr 2026674How do I join a video call with customer support?
On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready. Note: If you have previously scheduled a video call session, you may follow the steps below to join.Published on 26 Aug 2025Updated on 6 Apr 202650What is sub-account?
Login to your main account at okx.com and go to Sub-accounts Toggle on the Switchable option to switch between your sub-accounts and main account Toggle on the switchable option on the sub-account that you want log in Select Switch on the sub-account that you would like to log in to. Alternatively, you can go to Profile > Switch account, and select the sub-account you want to log in.Published on 22 Aug 2023Updated on 4 Mar 20261,835How do I change my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on 6 Sept 2023Updated on 9 Feb 20264,082How do I reset my Two-factor authentication (2FA)?
I can log in to my account On the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill inPublished on 15 Sept 2023Updated on 15 Oct 202527How do I freeze my account? (App)
You may contact our customer service for assistance if any difficulties are encountered.Self-service tool For quick access, click the button below:Getting Started Open your OKX app and go to Main Menu in the top left corner.Published on 22 Aug 2023Updated on 25 Mar 2026365How do I change my phone number?
Self-service tool For quick access, click the button below:I can log in to my accountOn the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Phone under the Authentication methods section Select Change phone number and enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup.Published on 7 Sept 2023Updated on 15 Apr 202614,448How do I secure my account after detecting unusual activity?
Choose the withdrawal currency Open the Address Book Find any Verified Address not added by you > Select Delete > Confirm twiceOn the app Log in > Go to Assets > Select Withdraw Choose the withdrawal currency > Select network Select the Address Book > For any Verified Address not added by you, swipe left to deletePasskey To review or manage your Passkeys: Open the OKX App > Select Menu Go to Profile and Settings > Select Security > Enter the Security Center Select Security on the user center pagePublished on 21 Mar 2025Updated on 12 Feb 202633How do I reset Two-factor authentication (2FA)?
Self-service tool For quick access, click the button below:I can log in to my account On the app Open your OKX app and go to Main Menu Open Main Menu page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or AuthenticatorPublished on 15 Sept 2023Updated on 28 Mar 20266,202How do I whitelist OKX Emails?
to Settings and Junk email Open Junk email from settings Go to Safe senders and domains and select Add safe sender Insert okx.com and select OK Add email to whitelist Select Save to complete the email whitelistPublished on 26 Nov 2024Updated on 8 Sept 202571How do I verify OKX's ownership and balance of the wallet address?
Go to the BTC browser and search for the block hash of the next height after the snapshot height. Copy the block hash and enter it in the hash value part of the following command Run .Published on 26 Sept 2023Updated on 26 Jan 2026996How do I close lead trades with a limit order and custom amount?
Method 1: Go to your open positions Similar to regular trading, you can go to your open positions and directly close your lead trade position. You can also set a custom price and amount if you'd like to perform a partial closure. Select the order type that you want to close Set the price and amount that you long for before closing the futures lead trade position You can also close a position in the order placement section. Hedge mode: Select the Close tab and place an order.Published on 5 Dec 2023Updated on 9 Feb 20262,263