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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 6, 2026FAQ50What should I do during or after a scam?
Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on Mar 4, 2026FAQ735OKX will launch MET/USDT for spot trading and convert pre-market futures to standard perpetual futures
Please take note of the following details:Listing timeline MET call auction will take place from 1:00 pm to 2:00 pm UTC on Oct 23, 2025. MET/USDT spot trading will open at 2:00 pm UTC on Oct 23, 2025. MET premarket futures will be converted to standard perpetual futures within 3 hours starting 2:00 pm UTC on Oct 23, 2025 . The conversion will be completed once the index remains stable during this period. MET withdrawals will open at 5:00 pm UTC on Oct 23, 2025.Published on Oct 23, 2025Updated on Feb 11, 2026AnnouncementsOKX to list ALLO (Allora) for spot trading
In order to maintain an orderly market for all users and to limit disruptive trading experiences, we have decided that (1) the total value of each user’s buy orders during a call auction must not exceed 50,000 USD, and (2) during the last 5 minutes before the call auction ends, users can still place orders but cannot cancel or modify orders. Please visit OKX Call Auction Mechanism to learn more about rules.Published on Nov 11, 2025Updated on Nov 17, 2025AnnouncementsOKX will launch USDG/USDT for spot trading
In order to maintain an orderly market for all users and to limit disruptive trading experiences, we have decided that (1) the total value of each user’s buy orders during a call auction must not exceed 50,000 USD, and (2) during the last 5 minutes before the call auction ends, users can still place orders but cannot cancel or modify orders. Please visit OKX Call Auction Mechanism to learn more about rules.Published on Jun 9, 2025Updated on Nov 17, 2025AnnouncementsOKX to list USDG (Global Dollar) for spot trading
In order to maintain an orderly market for all users and to limit disruptive trading experiences, we have decided that (1) the total value of each user’s buy orders during a call auction must not exceed 50,000 USD, and (2) during the last 5 minutes before the call auction ends, users can still place orders but cannot cancel or modify orders. Please visit OKX Call Auction Mechanism to learn more about rules.Published on Jun 4, 2025Updated on Nov 17, 2025AnnouncementsOKX to list YB (Yield Basis) for spot trading and convert pre-market futures to standard perpetual futures
In order to maintain an orderly market for all users and to limit disruptive trading experiences, we have decided that (1) the total value of each user’s buy orders during a call auction must not exceed 50,000 USD, and (2) during the last 5 minutes before the call auction ends, users can still place orders but cannot cancel or modify orders. Please visit OKX Call Auction Mechanism to learn more about rules.Published on Oct 14, 2025Updated on Nov 17, 2025AnnouncementsOKX to list MMT (Momentum) for spot trading
In order to maintain an orderly market for all users and to limit disruptive trading experiences, we have decided that (1) the total value of each user’s buy orders during a call auction must not exceed 50,000 USD, and (2) during the last 5 minutes before the call auction ends, users can still place orders but cannot cancel or modify orders. Please visit OKX Call Auction Mechanism to learn more about rules.Published on Nov 4, 2025Updated on Nov 17, 2025AnnouncementsOKX listing mechanism
How long does the Call Auction or Pre-open period last? The duration of the Call Auction or Pre-open period may vary by trading pair. Typically, both call auctions and pre-open periods last for an hour. 2. What types of instruments support Call Auction or Pre-open? Call Auction and Pre-open mechanisms are used for spot and perpetual futures trading pairs during listings. The applicable opening mechanism for each trading pair will be specified in the listing announcement. 3.Published on Apr 27, 2018Updated on Apr 2, 2026FAQ7,479OKX to list WET (HumidiFi) for spot trading
10 minutes of listing Min[Max(Index, Index (1 + Y) + Avg premium in the last 2 mins), Index × (1 + Z)] Max[Min(Index, Index × (1 – Y) + Avg premium in the last 2 mins), Index × (1 – Z)] OKX may adjust the parameters N, H, X, Y, Z or switch limit price calculation methods based on market conditions without prior notice.Published on Dec 9, 2025Updated on Feb 6, 2026AnnouncementsOKX to list OFC (OneFootball Credits) for spot trading
10 minutes of listing Min[Max(Index, Index (1 + Y) + Avg premium in the last 2 mins), Index × (1 + Z)] Max[Min(Index, Index × (1 – Y) + Avg premium in the last 2 mins), Index × (1 – Z)] OKX may adjust the parameters N, H, X, Y, Z or switch limit price calculation methods based on market conditions without prior notice.Published on Apr 9, 2026Updated on Apr 9, 2026AnnouncementsOKX to list BASED for spot trading
10 minutes of listing Min[Max(Index, Index (1 + Y) + Avg premium in the last 2 mins), Index × (1 + Z)] Max[Min(Index, Index × (1 – Y) + Avg premium in the last 2 mins), Index × (1 – Z)] OKX may adjust the parameters N, H, X, Y, Z or switch limit price calculation methods based on market conditions without prior notice.Published on Mar 30, 2026Updated on Mar 31, 2026AnnouncementsOKX to list SPACE (Spacecoin) for spot trading
10 minutes of listing Min[Max(Index, Index (1 + Y) + Avg premium in the last 2 mins), Index × (1 + Z)] Max[Min(Index, Index × (1 – Y) + Avg premium in the last 2 mins), Index × (1 – Z)] OKX may adjust the parameters N, H, X, Y, Z or switch limit price calculation methods based on market conditions without prior notice.Published on Jan 23, 2026Updated on Feb 11, 2026AnnouncementsHow do I protect my account from Trojan horse takeovers?
Most modern malware can: Steal your login credentials It can extract saved usernames and passwords from your browser, email, social apps, and even crypto wallets. Monitor your clipboard Anything you copy, such as wallet addresses, passwords, or verification codes, may be captured and sent to hackers. Record your keystrokes It can log what you type, including login details and other sensitive information.Published on May 30, 2025Updated on Feb 5, 2026FAQ12OKX to list KAT (Katana) for spot trading and convert pre-market futures to standard perpetual futures
Market orders will not be supported for the first 5 minutes after the call auction ends. Any orders submitted during this period will be rejected.Published on Mar 17, 2026Updated on Mar 23, 2026Announcements