If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.

The POA must be issued within the last 3 months The POA must be a clear photo of your original POA or a PDF file of the original POA The POA must match the residential information you provided during your identity verification The acceptable types of POA may vary depending on the jurisdiction

Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

Firstly, access the recent apps area, locate the OKX app. Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.

Problem scenario: The deposit and withdrawal networks and addresses must match for the transaction to succeed. When withdrawing, you need to copy the deposit address from the other platform or wallet. Before copying the deposit address, please ensure that the deposit network and crypto match the withdrawal network and crypto.

Below is how you can switch on the feature: To enable this feature, head over to the settings on the trading screens and select Features > Settings Select Settings under the Features section In the Preferences within Settings, turn on Allow order sharing Enable the Allow order sharing option in the Settings section Head back to the trading page and select the Share symbol besides your trading Proceed with selecting the share symbol in your trade area Review your order parameters and Share now Select

For example, if your BTC/USDT bot is set between 50,000 to 200,000 and the market is around 85,000, funds outside the active trading area (like 50,000–60,000 or 110,000–200,000) won’t be used right away. Instead, they can be automatically placed into Earn products. The bot focuses on trading within the most active price zone. As the market moves, the bot adjusts its trading range—and Earn subscriptions or redemptions happen automatically based on which funds are idle.

Select the Trade option, and once the dropdown menu is loaded, select the Trading bots option Select History to load the list of bots on the My bots page Access your list of trading bots by entering the History option Once in, narrow down your bots to the Futures grid by selecting the All bots > Futures grid filter Select the Edit option within the area of your preferred Futures grid bot Enter the Edit option to prompt a selection of adjustment features Once a dropdown menu is loaded, select Edit

If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed.

trading bot, navigate to the home page and select Trade In the app’s Trade section, select the trading pair at the top of the screen Kickstart your futures trading bot automation journey by selecting Trade From the options available, select Trading bots to access the list of bots available Select Trading bots Next, select Grid bots Find Spot Grid option at Trading bots > Grid bots Then, select Futures grid Futures grid is available as one of Grid bots' options Select the trading pair at the top area

Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.

It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits. This portion is unavailable for withdrawal.

If you're unable to sign up, please check the following:Confirm your information Make sure your phone number, email address, and verification codes are entered correctly.Check your network connection Try switching networks (Wi-Fi or mobile data) and ensure you’re in an area with a stable connection.

OKX or the Campaign organiser reserves the right to cancel the eligibility of any participant or who engages in dishonest or abusive activities, violates the terms and conditions of the activity, violates local regulatory rules for transactions, or engages in any other activity related to illegal, fraudulent, or harmful purposes.

Select Download to download the statementI want to download trading history Trading History shows any changes to your balance related to trading activity. Example: You'll see entries for filled orders, trading fees, and transfers related to trading. To download your trading history, please follow these steps: Select Trading history from the menu bar to view your trading history Note: trading history can only display data for up to 90 days.