What changes are being made to existing saved addresses after the address type upgrade? Withdrawal addresses have been simplified for easier use—there’s no longer a distinction between EVM and Universal addresses. Instead, each address now works for all cryptos within the compatible network, so you don’t need to manage multiple formats.

Causes The deposit address isn't associated with the OKX platform: Due to user operational errors, these issues can't be addressed temporarily. Deposits made to a major wallet address: Require user verification before processing. Learn more here.Support and RecoveryStep 1: Confirm that the cryptocurrency, network, and token contract match Please check whether the following information exactly matches what is shown on the platform’s deposit page. Is cryptocurrency correct?

Valid bank statements Tax form, tax statement, or tax return Pay stub that contains a residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) Valid utility bills such as water, electricity, gas, home-attached TV or internet bills, or landline telephone bills. Mobile phone statements are not acceptable.

Check if the "From address" and "Recipient address" match the addresses in the ETH staking file. The "From address" and "Recipient address" are signed by OKX confirming ownership, and can be verified using the instructions from above From address Recipient addressHow do I verify the balance of OKX wallet reserves address?

Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?

Learn more on how to import your account on MetaMask Open MetaMask wallet app, select Import using Secret Recovery Phrase to import your wallet 2. Open your OKX exchange account on your app, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4.

To enhance security, Pay incorporates advanced technologies such as passkeys, multi-signature authorization, and ZK Email recovery, ensuring you retain full control over your funds. Additionally, Pay accounts support fund transfers between exchange accounts and can send digital assets directly to on-chain wallet addresses. Pay also offers social features, including direct transfers within chats and the ability to create group red envelopes.

You can refer to the deposit page for the estimated recovery time and check back later.

Your email is required for system notifications, identity verification, and password recovery. Note: Each phone number and email address can be used to register only one OKX account. Both a phone number and an email address must be bound during registration.What should I do if I can't sign up?

Book Find any Verified Address not added by you > Select Delete > Confirm twiceOn the app Log in > Go to Assets > Select Withdraw Choose the withdrawal currency > Select network Select the Address Book > For any Verified Address not added by you, swipe left to deletePasskey To review or manage your Passkeys: Open the OKX App > Select Menu Go to Profile and Settings > Select Security > Enter the Security Center Select Security on the user center page Select Passkeys Check if there are any Passkeys

Monitor your clipboard Anything you copy, such as wallet addresses, passwords, or verification codes, may be captured and sent to hackers. Record your keystrokes It can log what you type, including login details and other sensitive information. Take screenshots or record your screen Some Trojans can spy on your real-time activity by capturing your screen without your knowledge.

Screenshot key information: capture crucial transfer information, including the scammer's address, transfer screenshots, the scammer's false claims, and other scam website information. Ensure that the screenshots are clear and include timestamps and transaction details.

You can either enter the address or select the address in your address book. If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses. Note: when adding address, you can save the network selected as an EVM network address to withdraw other crypto from this network.

You can either enable the Allowlist only or enable the New address withdrawal lock at the same time Note: when adding address, you can save the network selected as a universal address to withdraw other crypto from this network. 4. You can either enter the address or select the address in your address book. If there's no address available, you can select Add recipient on the Address book page. 5. Tap Add recipient > Select the recipient type > Choose the network > Paste the address > Next 6.

Tag (tag/memo) is an unique digital string used to identify deposit address. It ensures the funds are credited to the correct address. OKX distributes different tags to users’ deposit addresses of certain cryptos requested by the network. Tag exist in pairs, one for each deposit address. You need to fill out both the deposit address and tag/memo before submitting a request. If this is not done, the funds may not be credited to the correct address.