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How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on Mar 4, 2026153My phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Try these fixes first to check if you can get codes working again: Automate your mobile phone time.Published on Aug 1, 2024Updated on Jan 27, 20267How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
What’s the difference between Total PnL, Grid Profits, and Unpaired PnL on my bot? Total PnL shows your bot’s overall profit or loss at any given moment. It’s an accurate snapshot of your bot’s performance, as it combines both realized and unrealized gains. Grid Profits and Unpaired PnL are components of the Total PnL. They’re displayed separately to help you better understand what’s driving your...Published on Jun 20, 2025Updated on Nov 26, 202556Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For advanced users, you may refer to the MOOC Course and the academic monograph.How does zk-STARK work? We create a Merkle tree using the hash of each user's account as the leaves. Each account shows balances in USD for various tokens (e.g., BTC, ETH). To handle these balances, we separate its balances into non-negative equities and debts for each token. This way, we only work with positive numbers, making it easier to handle calculations and avoid errors.Published on Oct 21, 2024Updated on Feb 11, 202693Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In this article, we'll introduce how it works and explain the general mathematical concept, but if you're interested in diving deeper, start here or here.How does it work? *Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on May 10, 2023Updated on Sep 8, 2025179What's a dusting attack?
It's therefore essential to use a secure wallet and keep the details on how to access it to yourself.What's the dusting attack, and how does it work? Dusting itself doesn’t steal coins. Instead, it’s a reconnaissance step: once attackers learn that a certain person controls significant crypto, they may launch phishing, extortion, or targeted scams.How does the dust attack actually work?Published on Oct 4, 2024Updated on Mar 3, 202613Address type upgrade FAQ
Instead, each address now works for all cryptos within the compatible network, so you don’t need to manage multiple formats. Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.What happens if I have multiple records of the same address after the address type upgrade?Published on Aug 26, 2025Updated on Dec 30, 2025859Spot grid bot FAQ
How does it work, and are there any risks? Yes, you can add more quote currency to your bot at any time during its operation. You also have the option to include any unwithdrawn profits that haven’t been used yet. The process is similar to what was described here. Here’s how it works: Re-initialization: When you add more funds, your bot will cancel existing orders and place new ones based on your updated assets and the additional investment.Published on Aug 28, 2025Updated on Jan 22, 202619How do I fix common issues with DEX trading wallet passkeys?
Your DEX trading wallet email must match the email linked to your Exchange account: If you reset your Exchange email, you'll need to confirm it also works for DEX. If it doesn't, follow the on-screen instructions to re-bind a new email for CeDeFi trading.11. What do the passkey labels mean?Published on Nov 4, 2025Updated on Nov 17, 20251How do I adjust the color theme of the trading interface?
You can seamlessly switch between light and dark modes, ensuring optimal visibility and comfort regardless of the time of day or your working conditions. This customization enhances your overall trading experience, allowing you to stay focused and productive for longer periods.Published on Nov 27, 2024Updated on Sep 10, 202523How do I fix errors when submitting my institutional verification?
If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again.Published on Oct 10, 2024Updated on Oct 8, 202560I haven't received the SMS code
Select didn't receive anything to change different verification method You can choose other alternatives you would like to use to verify Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code If the above doesn’t help, you can try to self-reset your mobile number from our app according to our guidance If self-reset still doesn't work, submit a requestPublished on Aug 16, 2023Updated on Feb 9, 202624OKX Trading Rebate Card - Terms and Conditions
If the valid usage period is the same, the earliest voucher received will be consumed first.How does Trading Fee Rebate calculation works?Published on Oct 9, 2023Updated on Jan 8, 2026352How do I authorize a new device when I log in?
If it doesn't work, you can select Complete verification on the previous page to log in. If none of the previous options work, try our AI chatbot. You can select Contact customer support on the web or Request manual verification on the app to open it. You can also find it in the OKX Support Center on the website or on the app. The chatbot can also connect you to our customer support.Published on Aug 31, 2023Updated on Apr 22, 202613,809How do I earn USDG?
USDG starts working for you the moment you hold it in your account.How do I get USDG on OKX? There are several easy ways to acquire USDG: Buy USDG with zero trading fees – Trade directly on our spot markets. For example, USDG/USDT. Trade for USDG on our spot market Convert your stablecoins – Instantly swap USDT, USDC, or other supported stablecoins into USDG with no hassle. Convert any of your stablecoins into USDG Deposit USDG – Already own USDG?Published on Aug 29, 2025Updated on Apr 22, 202636