If you forget your backup password, you can't recover the wallets backed up with this password. You can set a new password when backing up your new wallet, which won't affect your backed up wallets. When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud?

Below are some possible reasons that may lead to your asset being locked:1. Deposit locked due to P2P T+N risk control being triggered When you're buying crypto through P2P trading, our risk control system will comprehensively assess your transaction risks and impose N-day restrictions on the withdrawal and P2P sales of the equivalent amount of assets in your transaction. It's recommended that...

Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?

Refer to Why is my deposit/withdrawal suspended?Funds are occupiedAssets used as trading margin Close or reduce your positions before withdrawing.Assets in Simple Earn or On-chain Earn Redeem your Earn assets or wait until the Earn period ends before withdrawing.Special withdrawal address requirements Some assets have specific address requirements.

We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation:...

Why is token swap needed? Token swap is designed to let users swap their ERC20 token into the mainnet token. Once token swap is completed, the original ERC20 token will be burnt. If I encounter this situation, what should I do?

What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.

The minimum deposit amount is set to ensure the financial efficiency and effectiveness of each transaction, avoiding management costs and fee wastage from small deposits. Transaction efficiency: The platform sets a minimum deposit amount to ensure that each deposit has a certain financial value, preventing increased management costs due to small deposits. On-chain deposit logic: Our platform is a...

If your cryptocurrency deposit to your OKX Wallet or exchange account hasn't arrived yet, there may be a number of different reasons why. Typically, you may just need to be patient and wait a few more minutes for the designated blockchain to confirm your transaction. A number of other reasons could be at play, however, and it's important to know them if you want to manage your own crypto safely.What are the reasons why my deposit hasn't arrived yet?

Submit the following documents: Your disability certificate Photos of the front and back of your ID card Photos of the front and back of the immediate family member’s ID card Photos of the personal information page of both your and your immediate family member’s household registration Go to OKX help center and submit a feedback form for the required materials as instructed. During video verification, please prepare the original documents in advance.

Important Notice: Due to a platform system upgrade, some deposit addresses were updated on March 27, 2025. Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid for a short period of time, and deposits sent to old addresses...

The withdrawal process typically goes through the following four stages: Withdrawal Application > Pending > In Progress > SentHow do I check my withdrawal status? You can check the current status of your withdrawal on the withdrawal details page. Each stage reflects a different step in the processing flow, from request submission to the assets being successfully transferred. On the App: 1. Select...

Why do I need to back up seed phrases or private keys? How to back it up? Your ownership and control of the wallet seed phrase or private key are necessary for managing the assets in your wallets. If you lose the seed phrase or private key, you will permanently lose the assets in your wallets. To back up your seed phrase or private keys, you can open your OKX wallet, select ▼ > Manage wallet > select the wallet that you want to back up > select Seed phrase or Cloud backup.

Why the position may still be liquidated even when TP/SL is triggered Even when a TP/SL order is successfully triggered, your position may still be liquidated. This can be due to various factors such as the trigger price type, order type, market conditions, order book depth, order quantity, and available margin. Below are the most common scenarios: Trigger price type mismatch A TP/SL order is only sent to the market after the trigger price is successfully met.

If you're looking for an affiliate program, we highly recommend checking out our affiliate program. We're a leading cryptocurrency exchange that offers a variety of trading products and services. Our affiliate program is easy to sign up for and offers a commission rate of up to 50%. Learn more about it here.What am I missing out? Our affiliate program offers a tiered commission structure — the...