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Pay account FAQ
For added security, it also includes a recovery feature to ensure you don't get locked out of your assets. By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account?Phát hành vào 28 thg 4, 2025Cập nhật vào 30 thg 3, 2026Câu hỏi thường gặp541Pay FAQ
I sent a payment to someone but they didn't accept it. What happens next? If the recipient doesn't have a pay account, they'll have 48 hours to create one to accept the payment.14. Where can I view my OKX Pay payment history? You can find it under Recent activity on the Pay homepage, and you can either tap into a specific record to get more details or tap View all to get the full list. Find out what's Pay account is all about here.15. How can I recover my Pay account?Phát hành vào 28 thg 4, 2025Cập nhật vào 17 thg 4, 2026Câu hỏi thường gặp2.086How do I add funds into my Pay balance?
You'll only be allowed to enter add assets flow if they have sufficient USDC/USDT/USDG in exchange account to transfer to pay balance. If users don't have sufficient USDC or cash balance, they'll be redirected to on-chain receive.2. Why is my full balance in the exchange account not showing up when I try to add funds to my Pay balance? Check if you have the funds in a funding account. The values shown are from funding accounts. If you have funds for trading accounts, it won't show up here.Phát hành vào 28 thg 4, 2025Cập nhật vào 17 thg 4, 2026Câu hỏi thường gặp74How do I access my rewards on Pay?
To opt out: Go to Rewards in Pay Select the settings icon in the top right corner Switch off the reward you wish to pause The rewards that have previously accrued or have been distributed to your account don’t expire.5. Can I choose crypto for my payout? No, all rewards are paid out in USDG on X Layer.6. Why am I no longer eligible for Pay rewards? Your account may be frozen if we detect any reward abuse or exploitation.7. Why don't my pending Pay rewards add up?Phát hành vào 28 thg 4, 2025Cập nhật vào 17 thg 4, 2026Câu hỏi thường gặp57Pay Passkey FAQ
You may have an exchange Passkey for exchange logging in and trading, but a separate Pay Passkey must be created for their Pay account. The Pay Passkey is used solely for signing transactions in Pay mode.3. How does Pay Passkey synchronize across devices?Phát hành vào 28 thg 4, 2025Cập nhật vào 16 thg 4, 2026Câu hỏi thường gặp185Convert to Pay FAQ
How long does it take to complete a conversion? The time it takes to complete a conversion depends on the specific process and network conditions. You can monitor the progress of your conversion in the status section on a conversion details page, which provides step-by-step details, including: Transfer status (for example, transferring assets to the exchange). Conversion progress (for example, converting one asset to another). Final transfer to the Pay account.Phát hành vào 23 thg 5, 2025Cập nhật vào 17 thg 4, 2026Câu hỏi thường gặp21How to fix Pay passkey error on Android devices
Go to Google Password Manager Find the passkey(s) for OKX Pay with the prefix "OKX Pay (Date)" and delete it. Find the passkey(s) Delete the passkey(s) Once deleted, return to the OKX Pay app. You will be prompted to create a new Pay passkey. After creating the new Pay Passkey, reach out to Customer Support and request a Pay Passkey reset for your account. This ensures your new Pay Passkey is fully activated and ready to use for Pay mode transactions.Phát hành vào 8 thg 12, 2025Cập nhật vào 17 thg 4, 2026Câu hỏi thường gặp33What's OKX Card?
The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide. It connects directly to your OKX Pay account, so you can spend your balance seamlessly—without hidden fees or unexpected exchange rate markups. 👉Learn more and apply for your OKX Card What's OKX Pay and how does it work with the OKX Card? OKX Pay is your digital dollar account built into the OKX app.Phát hành vào 24 thg 3, 2026Cập nhật vào 16 thg 4, 2026Câu hỏi thường gặp35How do I activate my Pay?
If you’ve previously set up a passkey for exchange account login or transaction verification, you’ll still need to create a separate passkey for Pay. The Pay passkey is solely used for signing transactions within the Pay environment.Why is using a third-party passkey manager not recommended? Third-party passkey management apps sometimes lack the advanced risk reminder and safeguards needed for secure passkey operations.Phát hành vào 2 thg 5, 2025Cập nhật vào 17 thg 4, 2026Câu hỏi thường gặp4.950How can I send/accept payments in IM on Pay?
For group chats, you can send crypto using gifts instead.1.Phát hành vào 28 thg 4, 2025Cập nhật vào 17 thg 4, 2026Câu hỏi thường gặp41How do I send crypto gifts in IM on Pay?
Your friends will need to open and claim the gift before it expires — and while there are still gifts available! Learn more about Pay here, the new way to send crypto.Phát hành vào 28 thg 4, 2025Cập nhật vào 17 thg 4, 2026Câu hỏi thường gặp21Hoàn Tất Nâng cấp ví DOT(Polkadot): Cho phép rút tiền trở lại
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