Only activated chains can be reset; unactivated chains do not need a reset. The TRON chain doesn't support Passkey resets. You can reset only one chain at a time.9. What happens if my device does not support Pay Passkeys? As long as the identity verification address is in a supported region, Pay mode will display normally. However, you may not be able to initiate Pay transactions if the passkey is not supported by the device.10. How can I withdraw assets if my device does not support Passkeys?

Once the verification is successful, the operation can be completed provided that the passkey on the Android device is still available.17.How can I access Pay if it is not supported on my Android devices? If you want to access Pay features, you must create a passkey. We recommend logging in to Google services or using an iOS device. 18.If my device does not support facial recognition, can I still use Pay?

The country used for identity verification must not be on the restricted list here. The app must be updated to the latest version (Recommended: iOS 16+ and Android 7+). You can activate Pay by following these steps:How do I activate Pay?

Why is my full balance in the exchange account not showing up when I try to add funds to my Pay balance? Check if you have the funds in a funding account. The values shown are from funding accounts. If you have funds for trading accounts, it won't show up here. Add asset flow involves doing an on-chain transfer of user's exchange asset to user's pay balance. As such, we will only show the USDC, USDT or USDG balance amount that's usable, based on user's withdraw-able amount.

If the error still appears, continue with Method 2.Method 2: Remove the damaged Pay passkey from Google Password Manager If updating Google Play Services does not resolve the issue, your Pay passkey stored in Google Password Manager may be damaged.How do I delete the damaged Pay passkey in my Google Password Manager? To delete the same Pay passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account.

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If assets aren't returned: if your funds are not returned to your accounts, please contact our Customer Service team for assistance. For a detailed explanation of each failure step, you can refer to the notifications or order details displayed in the app.9. Where can I find my converted assets? You can find your converted assets on the Balance details page.

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